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Shipping & Returns

Return Policy

Icemansales.com customers must obtain a Return Authorization # before attempting to return any merchandise to Icemansales.com. Certain Manufacturers insist on defective or damaged merchandise being returned directly to them, so you need to check with us first.

Icemansales.com will not accept any returned merchandise without a valid RA#

To obtain a RA#, email us at karen-a@q.com. A customer service representative will give you a RA# that must be clearly indicated on the outside of the return parcel, as well as on any paperwork.

Return merchandise to:

Icemansales
Att: Returns Dept
11147 Drake St. NW.
Coon Rapids, MN. 55433
(Return Auth #)

Icemansales.com will not be obligated to accept any returns of product submitted more than 60 days after shipment of such products to customer, excluding returns of defective product. RA#'s have a validity period of 30 days from the date of issue.

Restocking Fees

Non-defective merchandise returned to Icemansales.com for any reason other than a miss-ship of product, will be subject to a 15% restocking fee. Product must be received by us in original condition and within 30 days of our shipping date, or it cannot accepted for return.

Shipping costs are non-refundable.

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